Frequently Asked Questions
Everything you need to know about shopping at The Cloakroom.
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, which typically takes 3-5 business days. Express shipping is available for $15.00 and arrives within 1-2 business days. Orders over $75 qualify for free standard shipping.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
What is your return policy?
We accept returns within 30 days of purchase, provided items are in their original condition with tags attached. Please visit our returns portal to generate a prepaid shipping label; a $7 restocking fee will be deducted from your refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style team for personalized advice.
Which payment methods do you accept?
The Cloakroom accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically sourced?
At The Cloakroom, we prioritize sustainability and fair labor. We partner exclusively with manufacturers who adhere to strict environmental standards and provide safe, ethical working conditions for all employees.