Returns & Exchanges
At The Cloakroom, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for easy returns and exchanges on all eligible items. Simply ensure your items are in their original, unused condition with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging and include the packing slip to ensure our warehouse team can identify your return quickly.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal, then securely affix it to the outside of your parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing